Hawwa B’s Return & Refund Policy

At Hawwa B, customer satisfaction is our highest priority. We are committed to providing you with premium-quality products and a hassle-free shopping experience. If, for any reason, your purchase does not meet your expectations, rest assured that our 14-day return policy is designed to offer you peace of mind and flexibility.

Our Commitment to You

We understand that sometimes a product may not be the right fit or circumstances may change. Whether it’s a matter of sizing, a change of heart, or a product concern, we’re here to assist you every step of the way. Our transparent and customer-friendly return process ensures that you can shop with confidence, knowing that your satisfaction is guaranteed.

Eligibility for Returns

To ensure that we process your returns smoothly, please take note of the following requirements:

• Return Window: You can initiate a return within 14 days of receiving your order.
• Condition of Items: All items must be in their original condition, unused, and in their original packaging, with all tags intact. We cannot accept returns for items that have been worn, washed, or altered.
• Non-Returnable Items: For hygiene and safety reasons, personal care products, cosmetics, and custom-made items are not eligible for return.

How to Initiate a Return

Our return process is designed to be straightforward and efficient:

1. Contact Us:
   Send an email to hawwab99@gmail.com with the following details:
   • Your order number
   • The item(s) you wish to return
   • The reason for the return
3. Approval & Return Instructions:
   Once we receive your request, our customer service team will review it and respond within 24-48 hours with further instructions, including the return address and any additional details.
4. Shipping Your Return:
   You will be responsible for arranging the return shipment. We recommend using a trackable shipping service to ensure that your item reaches us safely.

Refunds & Processing

We believe in prompt service, and our refund process reflects that commitment:

• Inspection & Approval: Once we receive your return, our team will inspect the item to ensure it meets our return criteria.
• Refund Timeline: Refunds will be processed within 5-7 business days after inspection.
• Payment Method: Refunds will be issued to your original payment method. If you paid via credit card or bank transfer, please allow additional time for your bank to process the credit.

Please note that shipping fees are non-refundable, unless the return is due to an error on our part or a defective product.

Exchanges

Prefer a different size, color, or product? No problem! Simply follow the return process and place a new order for the item you want. Our team will guide you if you need assistance.

Customer Support & Assistance

Your shopping experience is important to us. If you have any questions about our return policy or need assistance with your return, our dedicated customer service team is always ready to help.

Feel free to reach out at hawwab99@gmail.com, and we will respond promptly.

Thank you for choosing Hawwa B. Your trust and satisfaction inspire us to continuously improve and offer you the best. We look forward to serving you again!